Refund policy

EximOra

We aim to ensure a smooth and fair shopping experience. Returns, refunds, or replacements are accepted within 7 days of delivery only under the conditions listed below.

Eligible Cases

We offer return, refund, or replacement in the following situations:

Wrong item delivered
Product damaged during transit
Ordered item unavailable after purchase
Order returned as undeliverable

Eligibility Criteria

To qualify for a return or replacement:

The product must be unused and unopened
The original seal must remain intact
The product must be in its original condition
The original packaging must not be damaged

If these conditions are not met, we will not be able to process your request.

Important Guidelines

Please follow these carefully:

Do not accept any package that appears tampered or visibly damaged by the courier
Record a clear unboxing video while opening the package
Do not break the product seal if you suspect any issue
Once the seal is broken, return or replacement requests will not be accepted
Claims without proper proof such as clear images and an unboxing video will not be considered

If You Receive a Damaged or Incorrect Product

If you receive a damaged or wrong item, please email the following details to:

eximoracorporation@gmail.com

Include:

Clear images of the outer packaging
Image showing the product batch number
Images of the product received
Copy of the invoice
Unboxing video

After receiving your complaint, we will review the details and respond within 2 to 3 business days.

Time Limit for Claims

You must report any issue within 3 days of delivery as confirmed by courier tracking records. Requests raised after this period may not be accepted.

If the Courier Package Is Damaged at Delivery

If the outer carton appears visibly damaged or tampered at the time of delivery:

Reject the package immediately
This applies to prepaid orders as well
Contact us promptly for assistance

Please Note

Returns or replacements are not accepted except in the specific situations mentioned above.

If you have any questions or need assistance, please contact us at: